Earlier this year, we were contacted by a client who had been injured in a road traffic accident while commuting home from work. She was shaken, in pain, and unsure of what to do next. Within weeks of taking on her case, we secured medical treatment, managed all the paperwork, and ultimately helped her recover £18,000 in compensation—all on a no-win, no-fee basis.

Here’s exactly how we handled her case, step-by-step.

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1. Initial Consultation and Case Assessment

When the client first contacted us, she was anxious and unsure whether she even had a strong case. The accident occurred at a roundabout where another driver failed to give way and hit her driver-side door. Although she walked away from the scene, she developed whiplash, lower back pain, and recurring headaches a few days later.

We invited her for a free consultation, during which we:
• Reviewed the accident report
• Checked the third-party driver’s insurance status
• Assessed her medical needs and pain symptoms
• Explained the process of pursuing compensation

After confirming that the third party was at fault, we agreed to take on her case on a no-win, no-fee basis.

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2. Gathering Evidence

Evidence is critical in personal injury claims. We immediately took action:
• Obtained dashcam footage from a nearby vehicle
• Contacted witnesses who had already submitted police statements
• Arranged for an independent medical evaluation
• Requested CCTV footage from a local council traffic camera

This evidence was vital in proving liability and quantifying the extent of the client’s injuries.

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3. Medical Support and Rehabilitation

Many clients don’t realise they can get private medical treatment during the claims process. We partnered her with a physiotherapy clinic in her area at no upfront cost. The treatment was arranged through a medical agency and would later be covered by the compensation.

Within six weeks, her pain significantly improved—and she was grateful not to have to wait on an NHS waiting list.

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4. Negotiation and Settlement

Once we had compiled a solid case, we filed a Letter of Claim and opened negotiations with the third-party insurer. They initially offered £9,500, which we immediately rejected as being too low. After two rounds of negotiation and submitting updated medical reports, we secured a settlement of £18,000 without needing to go to court.

The client was relieved, saying:

“I felt taken care of throughout the entire process. Your firm did everything—you even arranged my physio. I couldn’t have done it alone.”

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5. Our Reflections

Every injury case is personal—and we treat them that way. What sets us apart is not just legal skill, but how we care for the human behind the claim.

If you’ve been involved in a car accident and don’t know where to begin, contact us for a free consultation. We’ll assess your case, explain your options, and support you every step of the way.